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Hello Vichy Return & Refund Policy

General Policy

At Hello Vichy, we take great pride in the design and quality of our handbags. To maintain high standards for all our customers, we enforce a strict return policy aligned with hygiene and resale guidelines.

By placing an order on hellovichy.com, you agree to the following terms:

Return Eligibility

Returns are accepted within 14 days of the delivery date.

Returned items must be:

• Unused, unworn, and in perfect condition

• In their original packaging, with tags attached and protective covers intact

• Free from scratches, stains, odors, or any signs of use

• Accompanied by proof of purchase and order number

Hello Vichy reserves the right to refuse any return that does not meet these conditions.

Return Shipping Costs

Unless the return is due to an error on our part (wrong model, color, or defective item), return shipping is the responsibility of the customer.

We encourage you to read each product description and sizing guidance carefully before placing your order.

Non-Returnable Items

• Final Sale items and promotional offers are non-returnable and non-refundable.

• Used or visibly worn items will not be accepted.

• Returns received after the 14-day period will not be eligible for refund or store credit.

• Items purchased with store credit or gift cards are not eligible for refund.

Refunds

If your return is approved after inspection:

• Refunds are issued as store credit only (no exceptions).

• Original shipping fees and discounts used are not refunded.

• Please allow 5–10 business days after receipt of your return for processing.

• Items rejected during inspection will not be refunded. You may request their return at your own expense.

Return Process

To initiate a return, please email support@hellovichy.com within 14 days of delivery and include:

• Your order number

• Your full name

• The reason for return

• Photos showing the condition of the item

Wait for return authorization before sending your item. Unauthorized returns will not be accepted.

We recommend shipping with tracking. Hello Vichy is not responsible for lost or untraceable returns.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a faulty or incorrect item, notify us within 48 hours. If confirmed, we will offer:

• A replacement (if available)

• Store credit if replacement is unavailable

• In special cases, a partial refund or a 30% discount code as a gesture of goodwill

Chargeback Policy

Initiating a chargeback before contacting Hello Vichy will be considered a violation of our terms.

We reserve the right to dispute any chargeback with evidence of:

• Delivery confirmation

• Checkout terms acceptance

• Communication history

Cancellations

Orders can be canceled within 15 minutes of placement. After this window, cancellations are not possible due to automatic processing.

EU Customers – 14-Day Cooling-Off Period

Customers in the European Union have the right to cancel or return orders within 14 days under EU law.

However, refunds will still be issued as store credit only, provided the item meets our return conditions.

Quick Summary

✅ Returns accepted within 14 days – store credit only
✅ Used or final sale items are non-returnable
✅ Return shipping is at the customer’s expense
✅ Contact us within 48h for damaged or incorrect items
✅ 30% discount code may be offered in special cases
✅ Unauthorized or late returns will not be accepted

Contact Us

For all return-related questions, please reach out to:

📩 support@hellovichy.com
📍 Hello Vichy, 412 West 7th Street, Clovis, NM 88101, USA